Returns

Customer satisfaction is our top priority. We will work with you in all ways possible to make your experience with Simple Ecology a delightful one.


Returns

  • Returns are allowed within 30 days of delivery.

  • Email ron@simpleecology.com; Include your order number, description of the issue, name and phone number.

  • Returned items must be in new, mint condition and unused.

  • Shipping fees are non-refundable. Customers will incur the shipping expense for returning the items.

  • In the event you return an item purchased under a free shipping offer, we will deduct the normal shipping cost charge before processing a refund.

  • Most refunds are processed in 3-5 business days after we receive your return.

Exchanges

  • Exchanges are allowed within 30 days of delivery.

  • Email ron@simpleecology.com; Include your order number, description of the issue, name and phone number.

  • Exchanged items must be in new, mint condition and unused.

  • Customers will incur the expense for returning the items, Simple Ecology will incur the expense for shipping the new items .

Damaged or Defective Product

  • Damaged Product must be reported within 3 days of receipt.

  • Defective Product must be reported within 14 days of receipt.

  • Email ron@simpleecology.com; Include your order number, description of the issue, name and phone number.

  • Product will be replaced with an identical product (subject to availability) free of charge once we receive the original item back.